CUSTOMER SERVICE 101
Suppose you’re interested in providing excellent customer service to your clients and customers or want to learn how to handle customer inquiries and complaints effectively. In that case, our “Customer Service 101” course is designed to equip you with the skills and knowledge you need to deliver exceptional customer service.
Objective
- In this course, you will learn about the importance of customer service, how to communicate effectively with customers, handle demanding customers, and build customer loyalty.
- You will also learn about the different types of customer service, such as phone support, email support, and chat support, and how to provide each service effectively.
Note
Our experienced trainers will guide you through interactive sessions, role-playing exercises, and case studies, allowing you to apply your learning to real-life situations.
